These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website www.Annaspotions.com (Divine Living Limited) (‘the Website’) and your relationship with:

(i) AnnasPotions.com (Divine Living Limited), Louki Akritai, Akritas Court, Office 202, Agia Zoni, Limassol, Company Reg No. HE 91529 (‘we’, ‘our’, or ‘us’). Please read them carefully as they affect your rights and liabilities under Cyprus law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

Agreement

By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Amendments

We reserve the right to:

  • update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms;
  • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and
  • disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

Registration

By using this Website, you warrant that:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years of age;
  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
  • you will notify us immediately of any changes to the personal information by contacting our customer service representatives via your “Account” or the “Contact Us” page on Annaspotions.com (Divine Living Limited)

Privacy Policy

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.

We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.

In order to make transactions through the e-shop the user will be asked to fill in his personal information (name, home address, e-mail address, telephone number, etc.), which will be recorded in a file kept and processed by the Company, in order to execute orders and transactions carried out through the e-shop. The codes used to identify you are two: the Entry Code (email or username) and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information with complete security.

The e-shop uses the SSL protocol for secure online trading. This encrypts all your personal information, such as your credit card number, name, and address, so that it cannot be read or changed when it is transferred over the Internet.

Recipients of data in the file for the promotion, support and service of the trading relationship, may be the commercial partners of the Company who mediate the delivery of the products (e.g. courier company) and any Financial Institutions through which your transactions will be paid according to your express statement. The Company does not disclose or publish the personal data of Users other than the above recipients, who cooperate with the Company for the purpose of promoting, supporting and executing the business relationship between the Company and the User, as mentioned above unless the procedure laid down by the law on the waiver of confidentiality under the relevant Law or any obligations arising from the national application of Directive 24/2006 is initiated.

The e-mail contact details, which the user will declare, in the context of his transaction with the e-shop for ordering or purchasing products, may be used to directly promote similar products or services or to inform the user about new products and services, based on the provisions of the relevant law.In any case, the user may at any time object to the use of his e-mail details to promote new products and/or services.

GDPR and cookie consent | Compliant cookie use

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these Terms you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the EU General Data Protection Regulation (2016/679) and the relevant Cyprus Regulations & Law.

Compliance

The Website may only be used for lawful purposes and lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to:

  • upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
  • upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and
  • attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Orders

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.

The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded (‘Dispatch Confirmation’). The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.

Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.

If you wish to return a product for any reason, you can do so, within 14 days of the date of receipt, as long as it is in the original condition in which you received it, i.e. the packaging or the product must not be tampered or used. In the event that the return is not made within 14 calendar days from the date of receipt or if some of the return conditions are not met, www.Annaspotions.com (Divine Living Limited) has the right not to accept the products back and not to replace them. Return shipping costs are borne by you while your money is returned via your bank account with a bank deposit. In this case, you will have to inform us of your bank account information to which the deposit will be made, which takes place when we receive the parcel with the returned items. You can note it in the Declaration of Withdrawal Form, which is on the back of the receipt you received along with your order.

Price and Payment

All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).

If your delivery address is within Cyprus, no additional taxes will be charged to you. If your delivery address is outside of Cyprus you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you (if your delivery address is inside the European Union (‘EU’) see ‘Customs clearance responsibilities for EU delivery addresses’). You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.

If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and condition scan be obtained by contacting our customer service representatives via your “Account” or the “Contact Us” page on www.Annaspotions.com (Divine Living Limited).

Customs clearance responsibilities for EU delivery addresses

For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. Your goods will be cleared for customs purposes in one of the following ‘clearance countries’:

DPD

  1. Cyprus (for addresses in Cyprus)
  2. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia)
  3. Ireland (for addresses in Ireland)
  4. Malta (for addresses in Malta)
  5. Spain (for addresses in Spain)
  6. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden) Belgium (for addresses in Belgium and Ireland)

 

  1. Otherwise, in the country in which your address belongs.

DHL

  1. In the country in which your address belongs.

P2P

  1. The Netherlands (for all addresses)

This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country – these will be paid on your behalf by the designated carrier. These clearance countries are subject to change without notice being provided to you.

By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative.

Refunds and Exchange

11.1. Defects of sold goods will be eliminated, faulty goods exchanged and returns accepted in accordance with the relevant legislation and rules.

11.2. In order to return the item(s) following the order of circumstances referred to in clause number 11.1, the Customer must fill out the return of goods document form that is attached to their order, and submit it along with the returned item(s).

11.3. The Customer reserves the right to take advantage of the clause number 11.1. which allows him to inform the Supplier by adhering to the Terms of Service outlined in clause number 4.2. within 14 (fourteen) working days from the date of delivery of the goods.

11.4. When returning the goods, the Customer is subject to the following conditions:

11.4.1. returned item(s) must be in the original orderly packaging (this does not apply to the return of faulty goods);

11.4.2. the item(s) must be intact;

11.4.3. the product must be unused, and have retained its marketable appearance: its labels and security pellicles must be intact, etc. (this does not apply to the return of faulty goods);

11.4.4. returned item must be in the same configuration as it was received by the Customer;

11.5. The Supplier reserves the right not to accept the Customer’s returned goods if the Customer fails to comply with the procedure for the returning of the goods as laid down by this Agreement.

11.6. If the Customer refuses the sale of purchase, he or she is entitled to cover all the delivery / dispatch costs for the goods returned to the Supplier. The total amount paid for the goods is fully refunded, excluding the aforementioned delivery costs. The amount for the goods returned is transferred via bank transfer exclusively to the Payer’ bank account.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Limitation of Liability

Supply of Goods

  1. if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
  2. Nothing in these Terms excludes or limits our liability for:

(i) death or personal injury caused by our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) any breach of the obligations implied by section 12 of the Sale of Goods Act and/or any other relevant legislation;

(iv) defective products under the Consumer Protection Act; or

(v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or

(vi) any other matter for which it would be illegal for us to exclude to attempt to exclude our liability

Use of Website

The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website.

Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We do not warrant that the information provided in this website is complete or accurate, or that we have checked it. We will not be responsible for checking that the information is accurate or complete, or if any person relies on the information.

We shall not be responsible for any harm caused by the improper use of the products or any negative consequences experienced resulting from the using of the products or following of our suggested recipes and blends, unless such harm or negative consequences are caused by our negligence.

When you purchase products, you should ensure that they are suitable for you and that you use them in accordance with the instructions provided. Please note that there are contra-indications for the use of some of our products, particularly for example during pregnancy.

Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Cyprus and any disputes will be decided only by the courts in Cyprus.

Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Annas potions (Divine Living Limited) and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to Annas potions (Divine Living Limited), including the execution of deeds and documents, at the request of Annas potions (Divine Living Limited).

Credit

Any credit will be valid for 6 months from the date of issue.

Site Offers

Maximum Discount

Maximum discount will be 10% per order if not otherwise stated. Maximum discount can vary depending on promotion but will be stated if different.

Site/Selected Item Discounts

Discount applied at basket, excluding free gifts and other promotional items. Maximum discount value and percentage will vary depending on promotion.

Tiered Discounts

Discount given when offer requirements are met. Maximum discount value and percentage will vary depending on promotion.

Declining Discounts

Discount percentage decreases periodically over time, as stated. Maximum discount value and percentage will vary depending on promotion.

Was/Now Pricing

Discount automatically applied to products as shown on product pages. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion.

Free Gifts

Gift(s) automatically added to basket when offer requirements are met. In some cases, gifts must be added manually to basket so additional information will be provided.

DELIVERY & POSTAGE CHARGES

We will process and dispatch your order as quickly as possible. Please allow extra time during busy sale periods such as December and over Cyprus Bank Holiday periods. We do everything we can to meet the delivery times specified in this section, however, delivery times may occasionally be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

CYPRUS STANDARD: please allow 3-5 working days for delivery

  • €6.50 on all orders up to the value of €60
  • FREE on all orders of €60 within Cyprus and over
  • **During our sale periods, delivery times can increase due to a larger volume of orders. Delivery may take up to 10 working days.**

REST OF THE WORLD: please allow 10-14 working days for delivery

  • Pricing for overseas shipment will vary between countries and will be calculated using information on the weight and size of the package. Full shipping details will be given at the checkout. Please check your individual order details for more information, before submitting your order.

The appropriate delivery charge is shown at checkout. Very occasionally, different products in the same order may be delivered separately. If we are not able to deliver all the products together we will not charge you extra delivery costs.

**IMPORTANT** When shipping outside of Cyprus and/or in European Union, Customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order. We take no responsibility for the payment of these charges.

Multi-Buy

Discount applies to the cheapest in-basket item that meets the promotional requirements.

Exceptions

Specifically stated items are exempt from discount. We reserve the right to amend the list of exempt products at any time. Only one discount code can be applied per basket.

Website Material: The trademark www.Annaspotions.com (Divine Living Limited) in all forms, colors, is the intellectual property of the company and is not allowed to be used by third parties. The Website or any part thereof shall not be reproduced, copied, sold, resold, or exploited for any commercial purpose not expressly permitted by the Company. Brand logos, product images and other material concerning them, are legally registered logos of their respective companies.

The information provided on the page should for no reason replace the medical advice.

As www.Annaspotions.com (Divine Living Limited) we advise you:

  • If you need medical help, you should immediately contact the European Liability Line tel: 112 or your doctor.
  • Do not delay to seek medical help in an emergency.
  • The information, services, contents and products contained on this website are intended solely for educational or informational use. Announcements, advice and products are not intended to diagnose, treat, cure or prevent any condition or illness for which, in any case, you should consult your doctor.If you have any questions regarding the nature or suggested use of our products, you can email us . By using our website and sending your personal data you agree to the use of your personal data from Annaspotions.com (Divine Living Limited). If for any reason we change any of the above, this page will be updated. For whatever reason you want, you can also remove your personal information from our network.

Cookies
Our website uses cookies in order to create the safest and most effective website and online store for you. Our company does not collect personal information about the users of our website through the use of cookies. By using our website you agree to the use of cookies on your terminal device. If you wish to disable cookies visit our www.Annaspotions.com (Divine Living Limited). However, disabling may cause operational restrictions on our website and online store.

Legal Notice

We inform you that since 15/02/2016 the European Commission’s Electronic Dispute Resolution (ODR) has been implemented. This is a mechanism for alternative dispute resolution through certified Alternative Dispute Resolution Entities (for Cyprus: Consumer Ombudsman & Ombudsman of Banking – Investment Services) aiming to settling disputes between consumers and online suppliers within 90 days, out of court.

Competent Authority – Ministry of Energy, Commerce, Industry & Tourism – 6 Andrea Araouzou Street, Lefkosia (Nicosia), Cyprus – tel. +357 22 867100/153 – e-mail: ccps@mcit.gov.cy – http://www.mcit.gov.cy/ccps

Use of the website requires and implies the expressed and unconditional acceptance of the above terms by the user.

*www.Annaspotions.com (Divine Living Limited) is not an online pharmacy, does not sell drugs and does not run prescriptions. Our product range is about toiletries, care and beauty. The site works in full compliance with the new EU Data Safety and Privacy Directive.

Louki Akritai, Akritas Court, Office 202, Agia Zoni, Limassol
Company Reg No. HE 91529
Phone: +357 99 401428